Contact Us

We'd love to hear from you! Whether you have a question about your order, need help with a return, or just want to say hi, our team at Nelly Boutique is here to help.

Get in Touch

Email:

support@nellyboutique.shop. We typically respond within 24 hours (Monday–Friday).

Phone:

+1 (212) 227-8593. Available Monday–Friday, 10:00 AM – 8:00 PM (EST)

Business Hours

Monday – Friday: 10:00 AM – 8:00 PM (EST) Saturday – Sunday: Closed (emails and chat messages received outside these hours will be answered the next business day)

Live Chat: Need a quick answer? Chat with one of our support advisors directly on our website — just click the chat icon in the bottom corner of any page. Our team is available during business hours to help with order tracking, returns, sizing, and more.

Mailing Address: Nelly Boutique, 85 Chambers St, New York, NY 10007, United States

Before You Reach Out

For faster help, please have your order number ready when contacting us — you can find it in your order confirmation email.

Get in touch